Privacy Policy

Our website address is: https://msnet.uk

MSnet is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us be processed. 

What is personal data and what are special categories of data?

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

GDPR provides that special categories of data relate to the “processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation”.

MSnet do not collect any special categories of personal data.

The information we do collect

Our websites and informational and marketing materials are intended for use by business users

Business contact information and online usage data is collected through the following channels:

Personal information would include information you complete on the web page in which we collect it and may also include your IP address.

We may collect personal information in the following places:

  • Our web sites, including cookies unless you configure your web browser not to accept them
  • Through Social Media channels
  • From 3rd Parties
  • When you otherwise provide it to us voluntarily (e.g. completing a contact or feedback form)

We may use this information to contact you by e-mail or other methods about your transaction however we will only use this information for marketing to you where you have given us explicit consent to do so.

Our web site may contain links to others; we do not endorse or accept any responsibility or liability for these other websites therefore please be aware when visiting other sites that we have no control over the content of these sites. Please also ensure that you have taken precautionary measures to ensure that any downloads etc. are safe.

Unfortunately, the transmission of information via the internet is not completely secure and while we will do our best to protect your personal data, we cannot guarantee its security. Any transmission is done at your own risk.

By browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Marketing

We use cookies, tracking pixels and related technologies from third-party partners such as Google, Microsoft, Facebook, LinkedIn and HubSpot for marketing purposes.

Cookies

Cookies are tiny, harmless text files sent to your computer or mobile when you visit a website and there are different types of cookies – these are the cookies we use on our websites.

Persistent Cookies which help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Session Cookies which remember your selections when using the site – these are essential to the working of the website and if disabled you will not be able to use this part of the site.

Google AdSense Cookies – used by Google to report anonymous data for future marketing use – you can find out here.

Google Analytics Cookies – used to understand more about how the site is being used to help improve the user experience however all data is anonymous. You can find out more at here. Click here to opt out of Google Analytics cookies.

Mapping – we track your location in order to be able to provide directions and maps through Google and/or Mapbox. You can find more information at Google and Mapbox.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies based on implied consent, but you can modify your browser setting to decline cookies if you prefer although this may prevent you from taking full advantage of the website. To find more information about cookies and how to control or delete them we recommend you visit www.allaboutcookies.org. 

Social Media

If you click on social buttons to share or bookmark pages you should be aware that these sites are likely to be collecting information about what you do on our web site and the wider internet – this may include Google and Facebook amongst others. You should check these sites respective privacy policy in order to find out what they are doing with your personal information and how to opt out or delete your information.

E-mail Newsletter Signup

We only use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you if you have signed up and given us explicit consent to do so. We do not sell customer data or mailing lists to any third parties. We only share your information with our trusted email service provider, to ensure we can fulfil our service you’ve requested and consented to. You may opt- out of receiving these communications from us by following the unsubscribe link provided in any email we send.

Third Parties

Third parties (such as online systems, Google and social media websites) that feature on our website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Accuracy of details

While we have tried to ensure that all information about the properties, facilities, attractions and events is accurate we cannot accept responsibility if this is not the case. Please do remember that facilities may alter from time to time and MSnet cannot be held responsible for any changes that occur or any errors or omissions in respect of the information. Liability is therefore excluded for any loss of expense incurred further to reliance upon such information.

Material on this website is protected by copyright which is owned by MSnet. Users may view, print and download the contents for personal use only and the contents must not be used for any commercial purposes without the permission of MSnet.

Why do we process the data?

MSnet will process (collect, store and use) the information you provide in a manner compatible with GDPR. This privacy notice tells you how MSnet will collect and use your business contact information and related data.

The information that you provide to us, we collect from you, or that we collect from other sources is primarily used to provide you with the products and services you are requesting and hence for us to fulfil our obligations and process the sale transaction to which you are party to.

We also process the data:

  • To keep you informed of any updates or new products and services we are offering as well as license renewal and related notices; and/or
  • To inform you of educational and informative resources such as ebooks, webinars and blogs which you may be interested in and/or to send you follow-ups to requested resources such as webinar registration information and recordings.

In terms of being contacted for marketing and promotional proposes (such as special offers), MSnet requests you to opt-in for such marketing material when you provide your business contact information on the website.

You may always unsubscribe by sending an email to: opt-out@MSnet.uk

In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Where do we store the data?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by members of staff operating outside the EEA who work for us. Such members of staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting this data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the General Data Protection Regulation.

Under what circumstances will MSnet contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorized access or disclosure.

For how long will the data be retained by MSnet?

We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. The data will only be retained for as long as necessary to carry out the processing activity for which the data was collected. In setting the retention period, MSnet also take into consideration their legal obligation to retain information in accordance with the law, such as information needed for audit and taxation purposes.

What are your rights as a data subject?

At any point while we are in possession of, or processing the data, you have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply, you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effect of automated processing and profiling.
  • Right to judicial review: in the event that MSnet refuses your request under rights of access, we will provide you with a reason as to why. You have the right to lodge a complaint to the Supervisory Authority.

All the above requests may be forwarded, if applicable, to third party processors involved in the processing of the data, as previously listed.

Complaints

In the event that you wish to make a complaint about how the data is being processed by MSnet, or how your complaint has been handled, you have the right to lodge a complaint directly with MSnet by sending an email to dataprotectionofficer@MSnet.uk  You also have the right to lodge a complaint directly with your local Supervisory Authority.

If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information please contact our Data Protection Officer at MSnet on dataprotectionofficer@MSnet.uk

How can you contact us to exercise your rights?

Any questions pertaining to this Privacy Policy or requests to exercise any of your rights, previously mentioned, may be submitted by e-mailing: dataprotectionofficer@MSnet.uk

We are committed to process your requests within thirty (30) days from receipt, and free of charge.

Choice of law

These Terms and Conditions are subject to English Law and any dispute in relation to them shall be subject to the exclusive jurisdiction of the English Courts.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below and prompt you to read the updated policy when you next visit our website.

This policy was last modified on 1st November 2020.

By using our website, you confirm you have read and accept our privacy policy.